Refund Policy

Introduction

At VIAZOS, we strive to provide the best digital marketing services to our clients. We are committed to your satisfaction and want to ensure that your experience with us is positive. This Refund Policy details the terms and conditions for issuing refunds for our services.

General Refund Policy

  1. Eligibility for Refunds:
    • Refunds will only be considered if the request is made within 14 days of the initial purchase.
    • Refunds are applicable only for first-time purchases of services. Renewals or subsequent purchases of the same service are non-refundable.
    • Refunds are applicable only if the services provided do not meet the specifications or quality standards outlined in the service agreement.
  1. Non-Refundable Services:
    • Custom services or those that require substantial resources and time from our team are non-refundable.
    • Once the work has commenced on any custom or tailored service then the service becomes non-refundable.
    • Any costs incurred by VIAZOS for third-party services (e.g., advertising spend, software licenses) on behalf of the client are non-refundable.

Specific Service Refund Policies

  1. SEO Services:
    • SEO services involve ongoing work and improvements that may take several months to show results. Due to the nature of SEO, refunds will not be issued for lack of immediate results.
    • Refunds may be considered if no substantial progress has been made within the first 120 days of service commencement, based on the agreed-upon objectives.
  1. Content Marketing:
    • Refunds for content marketing services will be considered if the content does not meet the specifications or quality standards outlined in the service agreement.
    • Requests for revisions will be honored within the scope of the original agreement before considering a refund.
  1. Social Media Management:
    • Refunds for social media management services will be considered if the services provided do not meet the agreed-upon objectives within the first 14 days.
    • Refunds are not applicable if the client has approved the social media strategy and content plan.
  1. Web Design and Development:
    • A 50% refund may be issued if the project is canceled before the client approves the initial design concept.
    • No refunds will be issued once the design concept has been approved and the development phase has commenced.

Requesting a Refund

  1. How to Request a Refund:
    • To request a refund, please contact us at info@xonikdigital.com with your order details and the reason for the refund request.
    • Our team will review your request and respond within ten business days.
  1. Review Process:
    • We will assess refund requests on a case-by-case basis and may ask for further information or documentation to complete the process.
    • We reserve the right to approve or deny refund requests at our discretion, based on the terms outlined in this policy.

Dispute Resolution

  1. Mediation:
    • In the event of a dispute regarding a refund, we encourage clients to first contact us directly to resolve the issue cooperatively.
    • If a resolution cannot be reached, the dispute may be escalated to a mediator mutually agreed upon by both parties.
  1. Legal Recourse:
    • If mediation fails, either party may seek legal recourse in accordance with the governing law outlined in our Terms and Conditions.

Changes to This Refund Policy

We may update this Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on our website. Your continued use of our services after such changes have been posted constitutes your acceptance of the new Refund Policy. You are responsible for periodically reviewing this policy for any updates or changes.

Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at info@xonikdigital.com or through our contact form on the website. We will make every effort to respond to your inquiries promptly and address your concerns to your satisfaction.

Note: We value open communication and constructive feedback from our clients. However, we kindly request that any concerns or issues regarding our services be addressed directly with us through our designated support channels. Posting defamatory or false negative reviews on social media platforms can not only harm our reputation but also result in potential legal complications for the poster. We reserve the right to pursue legal action in cases of defamation or false statements that adversely impact our business. By choosing to work with us, you agree to resolve disputes privately and professionally, ensuring a fair and respectful process for all parties involved.

By using our services, you confirm that you have read, understood, and agree to comply with this Refund Policy. Thank you for choosing VIAZOS!